This Shipping Policy explains how orders placed through the Brellixandrow dress shopping website are processed, dispatched, and delivered within Hong Kong. The purpose of this document is to provide clear expectations regarding delivery timelines, payment procedures, and handling of personal information connected with shipping activities.
Brellixandrow operates with transparency so customers understand exactly how their orders move from confirmation to doorstep delivery.
Order Processing and Dispatch
Once an order is successfully placed, it enters our internal validation and preparation stage. This step allows our team to confirm product availability, packaging requirements, and delivery details.
All orders are shipped within 24 hours after internal processing. Processing begins immediately after order confirmation and helps ensure accurate fulfillment before dispatch.
After shipment, deliveries are completed within 2–3 business days, and this delivery window already includes the 24-hour processing period mentioned above.
Delivery timelines apply to standard locations across Hong Kong. During periods of increased order volume or unexpected logistical disruptions, delivery may experience reasonable delays; however, customers will be informed whenever possible.
Delivery Charges and Pricing Transparency
Brellixandrow believes customers should clearly understand what they are paying at checkout.
- • Delivery is completely free for all products
- • All delivery charges are borne by the company
- • No hidden fees or additional costs apply
- • Customers pay only the exact amount displayed during checkout
The amount confirmed during order placement is the final payable amount upon delivery.
Payment Method - Cash on Delivery
To promote transparency and confidence during online purchases, Brellixandrow currently operates using Cash on Delivery (COD) only.
Customers are required to make payment at the time the order is delivered. No advance payment is requested through the website. This approach allows customers to complete transactions directly upon receiving their items.
Delivery personnel may contact customers shortly before arrival to ensure successful handover.
Delivery Coverage Within Hong Kong
Our shipping services cover residential and commercial addresses throughout Hong Kong, subject to accessibility and courier service availability.
Customers are responsible for providing accurate delivery information during checkout. Incorrect or incomplete address details may result in delivery delays or failed attempts.
If delivery cannot be completed after reasonable attempts, our team may contact the customer to arrange redelivery.
Personal Data and Shipping Operations
To complete deliveries efficiently, certain personal information such as name, contact number, and delivery address is shared with authorized logistics partners.
Brellixandrow handles this information in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, ensuring that personal data is used strictly for order fulfillment and delivery coordination purposes.
Logistics partners receiving customer information are expected to process such data responsibly and only for shipment-related activities. Personal information is not sold or disclosed for unrelated purposes.
Order Tracking and Communication
Customers may receive delivery updates through email or phone communication when necessary. These updates help coordinate successful delivery and reduce missed handovers.
If assistance is required regarding shipment status, customers may contact our support team using the details below.
Contact Information
For delivery enquiries or shipping-related questions, please reach out to:
Brellixandrow
Email: support@brellixandrow.com