These Terms and Conditions govern the use of the Brellixandrow website and the purchase of products offered through our dress shopping platform. By accessing this website or placing an order, you agree to follow the terms outlined below. These conditions are created for customers located in Hong Kong and align with applicable consumer practices and the Personal Data (Privacy) Ordinance (PDPO).
Use of Website
By using this website, you confirm that:
- • You are providing accurate and complete information during purchases
- • You are legally capable of entering into binding transactions
- • You will not misuse the website or attempt unauthorized access to systems or data
Brellixandrow reserves the right to restrict access or refuse service if website usage violates these Terms.
Product Information and Availability
We aim to present product descriptions, images, and pricing details as accurately as possible. However, slight variations in color, texture, or appearance may occur due to screen settings or lighting conditions.
All orders are subject to product availability. In situations where an item becomes unavailable after order confirmation, customers will be contacted to arrange an alternative option or order cancellation before shipment.
Orders and Payment Method
Brellixandrow operates using Cash on Delivery (COD) only.
Customers are required to pay the exact amount displayed during checkout at the time of delivery. The company does not request advance payment through online transfers or digital payment gateways.
The checkout price represents the final payable amount, as delivery charges are fully covered by the company with no hidden costs.
Shipping and Delivery
Orders undergo internal processing before dispatch. Products are shipped within 24 hours after processing, and delivery is completed within 2–3 business days, including the processing period.
Delivery timelines may vary slightly due to logistical or operational circumstances beyond reasonable control.
Accurate delivery details must be provided during checkout to avoid delays.
Cancellation Policy
Customers may request order cancellation only before the product has been shipped.
As stated in our Shipping Policy, shipment occurs within 24 hours after internal processing. Therefore:
- • Cancellation requests are accepted within this 24-hour window prior to shipment
- • Once the order has been shipped, cancellations are no longer accepted
Customers may contact our support team promptly if cancellation is required within the eligible period.
Return and Refund Conditions
Brellixandrow offers a 30-day return policy for eligible cases involving defective products or incorrect items.
Key conditions include:
- • Return pickup arranged by the company at no cost to the customer
- • No restocking fees apply
- • Returned items undergo inspection within 24 hours after receipt
Following validation, customers may choose either an exchange (subject to availability) or a refund.
Refunds are issued through bank transfer since COD is the accepted payment method. Processing begins within 24 hours after receiving banking details, and completion may take 5–7 business days depending on banking procedures.
Exchanges
Approved exchanges follow the same delivery timeline outlined in the Shipping Policy and depend on stock availability. If the requested replacement is unavailable, customers may select another item or request a refund.
Personal Data and Privacy
Brellixandrow collects and processes personal information only for order fulfillment, delivery coordination, customer communication, and refund handling.
All personal data handling complies with Hong Kong’s PDPO. Information shared with logistics or operational partners is limited strictly to service-related purposes and handled responsibly.
Users may request access or correction of personal data by contacting us directly.
Limitation of Responsibility
Brellixandrow is not responsible for delays caused by incorrect customer information, courier disruptions, natural events, or circumstances outside operational control.
Nothing within these Terms limits rights provided under applicable Hong Kong consumer laws.
Changes to Terms
These Terms and Conditions may be updated when operational practices or legal requirements evolve. Continued use of the website after updates indicates acceptance of the revised terms.
Contact Information
For questions regarding these Terms and Conditions, orders, or policies, please contact:
Brellixandrow
Email: support@brellixandrow.com